Intercultural Connections
Intercultural Connections

Pragmatic and innovative approaches to foster effective intercultural communication, understanding, and intercultural competence

Contact us. We welcome your questions!

Pragmatic and innovative approaches to foster effective intercultural communication, understanding, and intercultural competence

Contact us. We welcome your questions!

Intercultural Connections

Intercultural Communication Consultancy

We help communities and organizations:

  • Identify miscommunications and conflicts due to cultural differences
  • Cultivate cooperation and mutual understanding
  • Implement innovative and practical solutions 
  • Develop intercultural communication skills and intercultural competence
  • Work effectively towards shared goals with the co-creation of organizational and/or community culture

About Intercultural Connections

Our Mission

Our Services

Our Services

At Intercultural Connections, our mission is to help organizations and communities thrive by providing comprehensive intercultural communication and intercultural competence solutions tailored to our client's unique needs. 


Our team is committed to delivering results that exceed expectations.

Our Services

Our Services

Our Services

Intercultural Connections offers various services, including training, engagement, strategy, and facilitation. Our team, led by Kelley Abercrombie, has the expertise to help organizations and communities address complex intercultural communication challenges and find unexpected pathways to shared understanding. Drawing from years of exper

Intercultural Connections offers various services, including training, engagement, strategy, and facilitation. Our team, led by Kelley Abercrombie, has the expertise to help organizations and communities address complex intercultural communication challenges and find unexpected pathways to shared understanding. Drawing from years of experience and degrees in Religious Studies and International and Intercultural Communication, she brings both depth and breadth based on theoretical and practical intercultural expertise.

Our Approach

Our Services

Our Approach

At Intercultural Connections, we work closely with our clients to understand their needs and develop solutions tailored to their unique intercultural challenges. Our approaches are pragmatic, results-driven, and designed to help diverse organizations and communities achieve their shared goals.

Intercultural communication skills to achieve shared goals

Please contact us at info@interculturalconnections.ca if you cannot find an answer to your question, want additional information, or to take advantage our our free 20 minute consultation.

 Organizations and communities face numerous intercultural communication challenges in today's globalized economy and world. They can significantly impact productivity, collaboration, and overall success. Common issues include:

  

Productivity Issues

Intercultural communication barriers can significantly impact business efficiency:

  • Slow progress and decreased productivity in multicultural teams.
  • Increase in meetings and lower overall productivity.
  • Time and energy are spent navigating language barriers and cultural misunderstandings instead of focusing on tasks.


Business Practice Variances

Different cultures may have varying approaches to:

  • Completing tasks.
  • Decision-making processes.
  • Time management and punctuality
  • Hierarchy and authority in the workplace.


Attitudes Toward Conflict and Decision-Making

Cultural differences in approaching conflict and making decisions can create tension:

  • Some cultures value in-depth discussions and consensus, while others prefer quick decisions and action.
  • Attitudes toward conflict resolution vary, with some cultures avoiding direct confrontation and others addressing issues head-on.


Decreased Employee/ Citizen Engagement and Participation

Cross-cultural communication challenges can lead to:

  • Low employee participation in meetings and team discussions.
  • Reluctance to share ideas or contribute to conversations, particularly in group settings.
  • Visible frustration during interactions (such as sighs or eye-rolling). 


Cultural Differences in Communication Styles

Different cultures have distinct communication norms and preferences, which can lead to misinterpretations and conflicts:

  •  Direct vs. Indirect Communication: Some cultures prefer direct communication, while others use more indirect methods. This can lead to misunderstandings about intentions and expectations.
  • High-Context vs. Low-Context Cultures: In high-context cultures, much is conveyed through implied meanings and context, while low-context cultures rely on explicit and detailed communication.
  • Non-Verbal Communication: Gestures, facial expressions, and body language can have different meanings across cultures. What's considered polite in one culture might be seen as rude in another.  


Cultural Differences in Values

  • Culturally based perspectives on how the world should work when operating normally are often assumed to be universal truths. Shared goals such as 'success' or the 'greater good' may be interpreted differently.


Cultural Differences in Safety Management

  •  Culturally based differences in approaches to risk perception, management, and safety can lead to different interpretations of safety messages and behaviours.


 Language Barriers

A challenge in intercultural communication is language skill diversity.

When employees or community members don't share the same familiarity level in their common language, misunderstandings and misinterpretations can occur, leading to communication breakdowns.

This can result in:

  • Frequent misunderstandings in multicultural places.
  • Incomplete or inaccurate information circulating within the community or organization.
  • Increased time and effort spent on clarifying messages.
  • Perceived insults.
  • Conflict.

 

Intercultural Connections can help organizations and communities create strategies to address these intercultural communication challenges.


Intercultural Connections works with clients of all sizes, from small businesses to large corporations. We also work with non-profit organizations, government agencies, and communities. 


The duration of an engagement with Intercultural Connections varies depending on the complexity of the challenges and your goals. We work with clients on both short-term and long-term projects.

Online meeting options help clients save time and money.


Intercultural communication, as a discipline, examines how cultural differences between interlocutors impact how messages are presented and perceived. 


'DEI' is an acronym for Diversity, Equity, and Inclusion. 


There is no clear definition of DEI, but generally, it utilizes scholarship from the transformative research paradigm. This paradigm aims to generate political and social change to reverse historical inequities. It uses "scholarship intertwined with politics and a political change agenda to confront social oppression at whatever level it occurs" (Mertens, 2007, 2008). 


Some DEI initiatives draw on the work of activist-scholars (e.g Peggy McInstosh, 1989;  Barbara Applebaum, 2010;  Robin Di Angelo ,2021, 2022; Sensoy and DiAngelo, 2017; Ta-Nahisi Coates, 2015; Crenshaw et al., 1995; Kimberlé Crenshaw, 2013a, 2013b,; and Ibram X. Kendi, 2016, 2023) whose scholarship is often based on USA history and society and aims to impart critical consciousness, which is an awareness of the dimensions of oppression.


Culture, economics, history, and politics are complex. Analysis across multiple dimensions using a composite model of inquiry aids in counteracting simplistic misrepresentations or the assumptions that groups of people are monolithic. There is diversity and multiplicity within all human groups, and it's important not to expect a single story.  Intercultural communication examines these internal group complexities and cross-cultural factors, considering many dimensions. 

 

At Intercultural Connections, we endeavour to keep abreast of research and scholarship that evaluates best practices. We recognize the value of many aspects of DEI in cultivating the skills to communicate across differences. We have a "yes, and" approach, which embraces the complexity of cultures.  Intercultural communication and intercultural competence can and do intersect with the scholarship upon which DEI is based, but bring additional multidisciplinary lenses and global cultural perspectives.  


Research shows that some (but certainly not all ) ways of implementing DEI can adversely impact organizations (Kidder et al., 2004; Lai et al., 2014; Legault et al., 2011; Dobbin & Kalev, 2013, 2016, 2022; al-Gharbi, 2024; Jagdeep et al., 2024). This research shows that content, mode of delivery, and pace of expectations for behaviour change can alter how DEI programs impact an organization.


The most important distinction between intercultural communication and DEI is their different skill sets and goals. Intercultural communication draws on a vast array of scholarship, including psychology, cognitive linguistics, history, and interdisciplinary cultural studies. DEI  primarily draws from "scholarship intertwined with politics and a political change agenda to confront social oppression at whatever level it occurs" (Mertens, 2007, 2008).  Within intercultural scholarship, there is always a place at the table for DEI, because power differentials and social oppression are often factors that impact how messages are presented and perceived, but there is more to  Intercultural Communication as an interdisciplinary pursuit. 


Intercultural Connections provides your organization or community with a suite of intercultural communication skills. We take a practical approach and are committed to building your capacity for collaborative conversations. We will tailor strategies to foster effective communication across differences in your organization or community, facilitating cooperation towards shared goals.



References

(link to pdf file)

https://img1.wsimg.com/blobby/go/25935e62-1041-4b1b-a60e-34f4a4c9d1c1/references%20for%20FAQ%20DEI%20website%20section.pdf



Intercultural Workshops

Intercultural Competence for an Everyday Diverse World

Deepening Intercultural Competence: Internal Shifts and External Practice

Deepening Intercultural Competence: Internal Shifts and External Practice

 As our communities, workplaces, and classrooms become more diverse, intercultural competence is no longer just for diplomats or people in multinational corporations—it’s something we all need in everyday life. 


In this introductory workshop, we explore intercultural competence as an ongoing process of learning to communicate and act more effectively and appropriately across differences. 


Participants will come with many different starting points—curiosity, skepticism, fatigue, or enthusiasm—and all of these are welcome in the room. Together, we will name our own “starting place,” unpack what intercultural competence actually means in simple terms, and identify small, realistic next steps that fit each person’s context. This session focuses on understanding the process of cultivating intercultural competence—internally and externally—as an intentional and incremental journey that continues long after the workshop ends.


By the end of this 3‑hour workshop, participants will be able to:

  • Describe intercultural competence in plain language and why it matters for everyday life.
  • Identify the key elements of intercultural competence and how they relate as a developmental process.
  • Locate their own current “starting point” and name at least one internal and one external practice they want to try in the weeks ahead. threats, and create a tailored plan to achieve your business goals.


Format: 3‑hour interactive workshop.

In‑person or online.

Bring Intercultural Competence for an Everyday Diverse World to your team:

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Deepening Intercultural Competence: Internal Shifts and External Practice

Deepening Intercultural Competence: Internal Shifts and External Practice

Deepening Intercultural Competence: Internal Shifts and External Practice

In a diverse group where people may feel resistant, tired, unsure, or eager, we create space for honest conversation about those reactions and how they shape our capacity to engage across difference.   


This extended workshop goes beyond awareness and takes a deeper, more intentional approach to Intercultural practice, reflection, and meaningful interaction. We revisit the core components of intercultural competence (attitudes, knowledge, skills, internal outcomes, external outcomes) and then spend more time applying them to real-life situations in which the participants found themselves feeling incompetent.




By the end of this 6‑hour workshop, participants will be able to:

  • Explain how attitudes, knowledge, and skills interact to support intercultural growth over time.
  • Reflect on their own patterns (including resistance, fatigue, and enthusiasm) and identify where small internal shifts could open up new possibilities in intercultural encounters.
  • Practice and receive feedback on at least one core intercultural skill (e.g., listening, perspective-taking, interpreting across difference) in structured activities.​
  • Develop a brief personal intercultural development plan.


Format: 6‑hour interactive workshop.

In‑person or online.

Bring Internal Shifts and External Practice to your team:

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Culturally Based Conflict

Faith as a Path to Intercultural Competence

Faith as a Path to Intercultural Competence

 

Learn to Notice, Name, and Navigate culturally based conflicts in ways that protect dignity, reduce harm, and build genuine connection.
 

Participants will learn to:

  • Recognize when conflict has cultural or identity dimensions.
  • Use the N‑N‑N steps to slow down and respond instead of react.
  • Ask questions that open up dialogue rather than shut it down.
  • Set respectful boundaries when harm or bias shows up.


Format: 3‑hour interactive workshop.

In‑person or online.
Bring N‑N‑N to your team:

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Faith as a Path to Intercultural Competence

Faith as a Path to Intercultural Competence

Faith as a Path to Intercultural Competence

 

How can your own faith tradition become a resource—not a barrier—for meeting people across cultural, religious, and worldview differences? 

This in‑person workshop invites participants to draw on the “roots” of their faith of origin to build “bridges” of understanding and cooperation in a diverse, contested world.


Explore how core teachings, stories, and practices from a range of traditions (including Christian, Jewish, Muslim, Sikh, Hindu, Buddhist, Indigenous, and other communities) can nurture the attitudes, skills, and behaviours associated with intercultural competence. 


Participants are not asked to leave their convictions at the door; instead, they are invited to stand more deeply in their own traditions in ways that open up, rather than shut down, relationships with others  in difficult intercultural encounters 


Format: In‑person

Bring Faith as a Path to Intercultural Competence to your community:

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Applied IIC3 Intercultural Workshops

What Metaphors Reveal: Uncovering Cultural Assumptions

Unlocking Deep Culture: Figurative Language as a Path to Intercultural Competence

Unlocking Deep Culture: Figurative Language as a Path to Intercultural Competence

 In every culture, everyday sayings quietly tell us what is “normal.” This interactive 3‑hour workshop to uncover the deep assumptions that shape how we work, relate, and make decisions across differences. 


Participants will explore and compare how different cultures talk about time, work, and community. The session builds cultural self‑awareness, deep cultural knowledge, and sociolinguistic awareness in an accessible, low‑risk way. 


Ideal for teams, boards, and community groups who want a practical starting point for more thoughtful, effective communication in diverse settings. 


This 3‑hour session is about awareness and vocabulary. It’s ideal as a public‑facing or broad internal offering, or as Session 1 of a series.

 

Format: 3‑hour interactive workshop.

In‑person or online.


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Unlocking Deep Culture: Figurative Language as a Path to Intercultural Competence

Unlocking Deep Culture: Figurative Language as a Path to Intercultural Competence

Unlocking Deep Culture: Figurative Language as a Path to Intercultural Competence

 This full‑day workshop takes a deeper dive into how language reveals and can create opportunities to co-create culture. 


  Participants begin to see how different cultural logics collide in very concrete organizational situations (deadlines, feedback, safety decisions, who speaks in meetings) and how to deliberately  open non‑defensive conversations about those collisions. 

 

  • Whole teams, leadership cohorts, or cross‑functional groups that can influence culture.
  • Best when leadership is willing to engage and model vulnerability.
  • Ideal as a standalone retreat or as the core of a multi‑session IIC3 program.

 

The 6‑hour session focuses on application and organizational culture change. It pushes into specific organizational domains and commitments.


Format: 6‑hour interactive workshop.

In‑person or online.


Bring Unlocking Deep Culture to your team:

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IIC3-Organizational Intercultural Competence Program

Unlocking Deep Culture: Figurative Language as a Path to Intercultural Competence

IIC3-Organizational Intercultural Competence Program

 A multi-session, practice-based program that helps staff surface and examine deep cultural assumptions and apply those insights to co‑creating a more inclusive, effective organizational culture.


IIC3 is inherently experiential, participatory, and scalable to different audience sizes and organizational challenges.


Session 1 – Foundations

  • Introduce why assumptions matter in intercultural work.
  • Map current organizational cultural assumptions at a high level.

Session 2 – Time, Work, and Productivity

  • Compare how different cultural backgrounds conceptualize and shape expectations about deadlines, pace, and “good work.”

Session 3 – Leadership, Authority, and Voice

  • Surface assumptions about hierarchy, initiative, and speaking, and how they impact meetings, decision-making, and feedback.

Session 4 – Community, Conflict, and Belonging

  • Explore how different cultures conceptualize disagreement, harmony, and repair.

Session 5 – Co‑Creating Organizational Culture

  • Synthesize intercultural insights into shared “design principles” for culture.
  • Draft or refine organizational culture statements, norms, or practices grounded in participants’ diverse metaphors and stories.
  • Identify next-step commitments (individual and organizational).

 

By the end of the series, participants will:

  • Have a shared vocabulary for talking about deep culture.
  • Better recognize their own culturally shaped assumptions and those of colleagues.
  • Be more able to interpret puzzling behaviour as cultural rather than personal.
  • Contribute directly to an articulated, co-created organizational culture.

Bring IIC3  to your organization:

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Let us solve your intercultural communication challenges!

We want to help your organization or community create intercultural harmony. 

Intercultural Connections

based in Alberta, Canada

info@interculturalconnections.ca

 Flexible hours to accommodate North America, UK, Ireland, Australia, and NZ.

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